Ordering & Payment

How do I place an order?

You may visit a local store where you will receive the full experience offered by Oil & Vinegar; you may call any of the stores and place your order over the phone using a credit card and/or gift card; or you may purchase from our website. If purchasing over the website, you will first add the products you wish to purchase into the shopping cart. Upon checkout, your order will be reviewed and routed to the closest store location and service handled by the independently-owned franchise in that location. 

How do I change my order?

Once you have submitted your order it can't be changed, but you can contact our customer service at 206-285-0517 to make changes as desired.

What about backorders?

Our products are sometimes backordered. In this case you will be notified by email that the item is currently on backorder and when it is expected to be restocked. If the backordered item is part of a larger order, you will be given the option to take a partial shipment or wait to have everything shipped when the backordered item(s) arrive. 

How do I cancel my order?

During the checkout process you may make changes to your order but once it has been submitted, your order cannot be altered. We strive to make sure that when you place your order we begin processing it right away to provide you the best service and quickest delivery.  If you wish to cancel the order, please call the store location you selected and request a cancellation.

What if I don't receive a confirmation of my order?

If you don't receive confirmation of your order within 48 hours, please call us at 206-285-0517 to inquire.

How do I place an order to be shipped outside of the United States?

Please call us at 206-285-0517 for assistance. We currently do not offer International ordering on our website.